NCA Insurance

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Reviews about NCA Insurance

• B Jones
  ★ ☆ ☆ ☆ ☆
  After a decade, my husband and have left this agency. We were generally happy with them, and my husband really liked Tom and Marty but their agent, Robin Magri made working with them impossible.
  I added a car to my policy and 6 weeks later I received a letter from DMV saying that my license was suspended. When I called Robin Magri, she stated that I never called her to add it. After I sent her the ID card (which she sent me), she then said that the reason why I received the letter was because my policy was canceled for not paying it. When I verified that my policy was in force (I had to call my company and am on payroll deduction) I called her back and she put me on hold and disconnected me. I then called back again (third time) and told her that I needed my license fixed. She told me to “relax” and put me on hold yet again. Or at least she thought she did. While thinking that she put me on hold, she took a call (apparently from her husband) and told him that she had a “jerk” on the phone and had to go. In reality, she used a highly offensive ethnic slur for a Spanish person. When she picked up the phone, I repeated her conversation to her husband to her. She was never apologized and denied what I heard (I’m a retired cop and know what I heard). I asked to speak with her boss and never got a call back. I don’t even think she told them. If she would have apologized, or if I received a call back would not be posting this. Again, we liked the agency, but she made us leave
  

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